Returns & Exchanges
At Guinther's, we take pride in the quality of our food products; however, due to the perishable nature of our inventory, we handle returns and refunds on a case-by-case basis to ensure complete customer satisfaction.
Inspect Your Order
Upon delivery, please immediately inspect your items for any damage, leakage, or quality concerns that may have occurred during transit.
Contact Support
If there is an issue with your order, email our support team within 48 hours of delivery with your order number and clear photos of the product in question.
Review Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement, store credit, or refund is appropriate.
Resolution
Once approved, we will initiate your refund to the original payment method or ship out a replacement package at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing